Orders normally require 2–3 business days for processing after payment confirmation. Estimated transit is 20–45 calendar days after dispatch, in addition to processing time.
2. What are the shipping and tax charges?
Standard shipping is free when your discounted merchandise subtotal is more than US$30. For US$30 or less, the shipping charge appears at checkout. Applicable taxes and import charges are included in the price or paid by us, with no additional payment beyond the checkout total.
3. Where can I get my tracking number?
Once your order has shipped, email salvargao_silyf@outlook.com. Include your order number and checkout email address so we can locate the shipment.
4. Can I return a purchase and receive a refund?
Yes. Request a return within 30 calendar days after delivery, including for a change of mind. Return shipping is free, and no restocking fee applies. Refunds generally appear on the original payment method 3–7 business days after issuance, subject to payment-provider processing and mandatory deadlines.
5. What should I do if my order is lost or damaged?
Contact customer service with your order details. Lost parcels qualify for a free replacement or a refund if you prefer. For damaged, incorrect, or incomplete products, we will arrange an appropriate remedy and cover necessary shipping. Include photographs if reasonably available.
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